Information Technology Services Department

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Smith County ESD2 ITS Office

14128 Highway 110 South
Building 2: IT Services
Whitehouse, TX 75791

Hours:

Mon: 7:00 am - 5:00 pm
Tue– Fri: 7:00 am - 7:00 pm,
Sat: 8:00am - 5:00pm

Vision:

To enable the District to achieve its operational objectives and priorities while providing the citizens within Smith County ESD2 technology solutions that will increase transparency and provide streamlined ways of conducting business and inquires with the District.

Mission:

Our mission is to provide efficient, reliable, and cost-effective Information Technology Services, contributing to efficient incident response and productive government. To improve citizen transparency to government information and services. We will accomplish this through the application of technology and related information resources and by providing planning technical support for district-wide data processing.

The Information Technology Services Department consists of 3 Full-Time Personnel.

Goals:

With the population growth, changing risk factors of the District and increased demand for emergency services that has led to more reliance on information technology services, our Strategic Plan focuses on the following 6 areas of Information Technology at Smith County ESD2:
• Continuing the buildout high speed and reliable internet to our rural stations
• Enhancing the speed and availability of internal services provided to citizens, our staff and volunteers
• Enhancing our IT Infrastructure to meet the rapidly growing technology demands of the District
• Increasing citizen transparency through Electronic Access to District Information
• Providing Best in Class Management of Data Security and Integrity
• Providing Disaster Recovery and Continuity of Operations Services

Services Provided:

Radio Communications

ITS Staff is responsible for issuing, programing, and maintaining radio equipment owned by ESD2 and insuring crews have good communication in the field.

Access Control & Surveillance

All ESD2 facilities are secured with electronic access control systems, and video surveillance systems. We are responsible for installing & maintaining the system and for managing personnel access.

Apparatus Tracking & Navigation

ESD2 IT Staff installs and maintains equipment and services enabling apparatus to be tracked and visible in realtime. Apparatus locations can be viewed by other apparatus, via TVs in stations and a website.

Website & Intranet Systems

ITS staff is responsible for the hosting, design, and maintenance of the ESD2 website. Each department maintains there own information and documents.

E-Meeting System

The ESD2 IT Department is responsible for the procurement, configuration, and maintenance of the Electrionc Board Meeting System

IT Equipment

PCs, Servers, Pagers, Printers, Phones, Tablets, Laptops, and more are issued, tracked, updated, and repaired by ITS staff.

Open Records

ITS Staff respond to most of the open records request submitted by the public.

Life Safety Equipment

Equipment such as Gas Detectors, Thermal Imaging Cameras are issued and repaired by ITS staff.

Records Management Systems

ITS researches, procures, configures, hosts, and provided support for several different RMS such as our Fire Records Management System used by Operations and our Financial Records System used by the entire agency.

Internet, Telephone, Email, & Fax

ITS staff provides internet, phone, email, IM, and fax services to the ESD, and all of its locations. Some stations are serviced via an internal microwave system.

Station Alerting & Incident Alerts

ITS staff installs, configures and maintains Station Alerting Systems that notify firefighters of emergencies.

ID Cards & Accountability Tags

ITS Staff print and issue ID cards and Accountability Tags (Fire ground passports) to ESD2 personnel as well as to outside VFDs and Government agencies for a fee.

Support

ITS Staff provides support to ESD2 personnel, both remotely and onsite for all equipment and services provided by ESD2 ITS.

Fit Testing

ITS staff perform SCBA Mask Fittesting on all operations personnel at the time of onboarding and once a year thereafter.

Management Structure:

The Information Technology Services Department of Smith County ESD2 operates under the Smith County ESD2 Board of Commissioners and serves as an agent of the District offices led by elected officials and appointed department heads.

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