To enable the District to achieve its operational objectives and priorities while providing the citizens within Smith County ESD2 technology solutions that will increase transparency and provide streamlined ways of conducting business and inquires with the District.
Our mission is to provide efficient, reliable, and cost-effective Information Technology Services, contributing to efficient incident response and productive government. To improve citizen transparency to government information and services. We will accomplish this through the application of technology and related information resources and by providing planning technical support for district-wide data processing.
With the population growth, changing risk factors of the District and increased demand for emergency services that has led to more reliance on information technology services, our Strategic Plan focuses on the following 6 areas of Information Technology at Smith County ESD2:
• Continuing the buildout high speed and reliable internet to our rural stations
• Enhancing the speed and availability of internal services provided to citizens, our staff and volunteers
• Enhancing our IT Infrastructure to meet the rapidly growing technology demands of the District
• Increasing citizen transparency through Electronic Access to District Information
• Providing Best in Class Management of Data Security and Integrity
• Providing Disaster Recovery and Continuity of Operations Services
All ESD2 facilities are secured with electronic access control systems, and video surveillance systems. We are responsible for installing & maintaining the system and for managing personnel access.
ESD2 IT Staff installs and maintains equipment and services enabling apparatus to be tracked and visible in realtime. Apparatus locations can be viewed by other apparatus, via TVs in stations and a website.
ITS researches, procures, configures, hosts, and provided support for several different RMS such as our Fire Records Management System used by Operations and our Financial Records System used by the entire agency.
The Information Technology Services Department of Smith County ESD2 operates under the Smith County ESD2 Board of Commissioners and serves as an agent of the District offices led by elected officials and appointed department heads.